At Counttax, we strive to ensure a seamless experience for our clients. However, we understand that there may be situations where a refund request arises. Below is our refund policy, outlining the conditions under which refunds may be granted.

1. Client-Initiated Refund Requests
• If you request a refund within 4 hours of making a payment, we will refund 100% of the amount received, provided that you notify us via email at counttax.com@gmail.com.
• After 4 hours, no refund will be processed.
• Once your order is assigned to our network of professionals (including Chartered Accountants, Company Secretaries, Lawyers, Engineers, Management Consultants, and other specialists), the service is considered engaged, and no refund shall be granted.
• If you fail to respond to emails, calls, or WhatsApp messages for more than 7 days, your order will be deemed cancelled, and no refund will be issued under any circumstances.
• The refund is subject to approval from the assigned consultant. If a dispute arises between the client and the consultant, Counttax will not be liable for resolving such disputes.
By purchasing services from our website, www.counttax.com , you acknowledge that you have fully understood the applicable government fees, compliance requirements, required documents, and any other conditions necessary to secure your requested registration, certification, or approval.
• If you fail to provide the necessary documents or information within 15 days, your service request will be deemed completed, and you will be required to pay the remaining balance amount, if applicable.
• Professional services involve time and expertise, and every consultation or engagement has a cost. No refunds will be provided based on changes in personal circumstances, abandoned plans, or delays in regulatory processing.

2. Refunds Due to Non-Delivery of Services by Counttax’s Professionals
A refund request may be considered under the following circumstances:
• If a change in laws or government regulations prevents the delivery of services, no refund shall be provided.
• If you have submitted all necessary documents and qualifications but the assigned professional lacks the expertise or refuses to proceed, we may reassign your service request to another expert within our network.
• If, despite reassignment, no professional is able to deliver the service within 30 days, you may request a refund by writing to www.counttax.com
• Delays caused by government authorities or regulators are not grounds for a refund.
• If an application is rejected by government authorities, no refund shall be provided. If you wish to reapply, you must:
o Pay 70% of the professional fee again.
o Pay 100% of government fees and any additional costs (such as travel expenses or miscellaneous charges).
o Approve a new order request for the revised application.
Clients understand that any penalties or fees imposed by government authorities must be borne solely by them, and Counttax or its professionals shall not be held responsible for such penalties.

3. Refund Restrictions & Conditions
• If you purchase a service from Counttax, you confirm that you are not acting as an agent, middleman, or unregistered legal professional.
• Orders received from third-party intermediaries, unauthorized professionals, or external consultants will be considered a violation of platform policies and shall not be eligible for refunds.
• Once required documents have been shared with you via email or WhatsApp, no refund will be issued.
• No refund shall be granted due to change of mind, business abandonment, or perceived delays in the service process.
• A refund may be considered only if the assigned professional is unable to perform the agreed service, and this inability must be confirmed in writing by the consultant.

4. Refund Processing
• Approved refunds will be processed only to the original payment method used during the transaction. Refunds will not be issued to any third party under any circumstances.
• The refund timeline ranges between 30 to 60 working days, subject to approval from the assigned consultant. For any refund-related queries, please contact us at help@counttax.com