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Consumer Complaint – An Overview
A Consumer Complaint is a formal grievance filed by a consumer against a service provider, retailer, or manufacturer when the consumer's rights are violated, such as by receiving defective products or substandard services. It is a legal tool available under the Consumer Protection Act, 2019 for resolving disputes.
- Legal Right of Consumers: Consumers are entitled to file complaints if they experience unfair trade practices, substandard products or services, or if their rights are violated under the Consumer Protection Act.
- Accessible Resolution Mechanism: A consumer complaint can be filed with the District Consumer Forum, State Consumer Forum, or National Consumer Forum depending on the severity of the issue.
- Timely Remedy: Legal proceedings ensure that the consumer gets a remedy in case of breach of contract, defective goods, or deficient services.
Documents Required for Consumer Complaint
- Copy of Purchase Receipt/Invoice
- Warranty/Guarantee Documents (if applicable)
- Communication Records (Emails, Letters)
- Photos or Videos (if the product is defective)
- Identity Proof and Address Proof
Consumer Complaint Timeline
The consumer complaint process typically takes around 1 to 3 months for resolution at the District Consumer Forum, depending on the nature of the case. It may take longer if escalated to State or National Consumer Forums.
Frequently Asked Questions
- What is a Consumer Complaint?
- How do I file a Consumer Complaint?
- Is there any fee to file a Consumer Complaint?
